I thought about something as I was reconnecting my fax machine in replace of the house phone earlier on as my mum tried to fax something over. "Why don't you just leave your fax there and use it as the house phone?" You may ask.
Well, when you connect the fax machine to the phone line using a splitter so that you can connect your modem as well might cause disturbances to your Internet connection. As in you cant open any webpage at all. And this will get from bad to worse until you have totally no connection. Why? I don't know. I learnt this when I was working part time 2 years ago.
I remembered at that time I was working as a telephone technician for a telecommunications company where they offer cheap IDD calls. So what I do is that I'll fix this certain device to the telephone so that when they call/fax to outstation numbers, it will be cheaper than what TM normally would charge.
There was this one customer who called me up complaining that our device causes the Internet connection to be disconnected. And she threatened to terminate the usage of our device. When I got there she keep on scolding and scolding me. ( Streamyx guys, i feel you )
When I saw that she uses the splitter to connect to her fax, I explained to her. And she keep on asking why.. and I couldn't answer her and I just said its like that. Well she's not satisfied and blamed our company and wanted to terminate the contract. What to do, I just disconnect the device and let her solve her stubbornness problem herself.
There was even one customer that wouldn't let me go until I solved the problem (but this is a different case, nothing to do with splitter). Someone who came earlier screwed up the phone system and I am inexperienced to fix it. she said, "I don't care! You cant leave until you fixed the problem!" Luckily my colleague helped me and called the lady and explained to her.
What I learnt from this is that whenever we face a problem, we deal with the problem, not the person. We attack the problem not the person. We solve the problem not dissolve the person.
Unless the problem is the person him/herself.
Graduating in 2 months. Working world here I come!
3 comments:
I felt those in pizza hut's call center, not fun =( That was Raya period in 2004, ya know how hungry, grumpy, malay old women can be.
"saya kata, double cis! double cis! paham ke tidakk?!!
pizza hut la, not McD's -_- It's mostly the fault of the rider actually, or the restaurant that received the order. I give em adresses and orders + other stuff, and sometimes they distort them and dear ol' customer'd come back for my (not so) lil sorry ass
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